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Explore talent by

Michel Falcon

Michel Is An Entrepreneur, Advisor, And International Keynote Speaker Who Leverages Customer, Employee Engagement And Company Culture Strategies To Grow Businesses.

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Michel Falcon  has a blueprint for successful startups and actionable strategies that will get a company where it wants to be.

He started off humbly as the son of immigrant parents but all those challenges helped him to build a business 25 years later.

Michel started as a call center agent in 2007 in Vancouver, Canada. He learned about leadership and company culture and was promoted five times in five years. He and business partners started a hospitality company in 2016 in Toronto and the company grew to $15 million in profitable revenue and 150 employees in two years. They were profiled in Food & Wine magazine because of the company culture strategies and employee experience.

He authored a best-selling book in 2018 called People-First Culture: Build a Lasting Business by Shifting Your Focus From Profits to People.

Michel can address building a people-first culture within cultures with strategies that go beyond theories.

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Videos

Customer Experience And Customer Service

Leadership And Building High-performing Teams

Employee Engagement, Company Culture And Career Development

Millennial Customers + Employees In The Marketplace And Workplace

Marketing & Sales And Their Relationship With Customer Experience And Employee Engagement

Here is a short list of titles from past customer experience speaker engagements:

A Customer Obsession: How to Create an Experience Your Customers Have Never Seen Before

Next Generation CX: Customer Experience Strategies for 2020 and Beyond

How to Grow Customer Experience Leaders at Your Company

Be an Employee Magnet: Attract, Retain and Grow the World’s Greatest Team

Sales and Marketing Purity: How Customer Experience Tells the Most Authentic Stories to Sell More

Authentic Leadership: How Proven Leaders Build High-Performing and Loyal Teams

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